You can return your tickets on the exchange. Lyte will make you an offer on the spot—sometimes more and sometimes less than you paid, depending on demand for tickets. Lyte’s mission is to ensure the next fan in line gets to go at a fair and marketable price. You will be paid within 1 business day after the event.
I am looking to request a ticket that is sold out
Request the ticket you’re looking for and lock in the price with a credit card. Once Lyte gets a ticket you requested from another fan, you will be charged exactly what Lyte quoted you. No hidden fees. View or cancel your request at any time before it is filled. tickets will be delivered to you by the official ticketing platform.
I want to understand Lyte pricing
Lyte prices are based on fair market value and may be higher than original prices if there are significantly more requests than tickets. However, Lyte’s prices are always lower than third-party websites. Lyte technology drives prices back to the original value. By using the Fan-to-Fan Exchange, you are helping us in our fight against scalping.
What is the Fan-To-Fan Exchange?
The Fan-To-Fan Exchange, powered by Lyte, is a place where you can return or request tickets once a certain ticket type sells out. Check out The Ticket Exchange for more details.
What is the difference between Lyte’s Fan-to-Fan Exchange and the secondary market sites I’m used to?
Unlike traditional secondary market sites, Lyte has been granted a direct integration with select primary ticketing companies, ensuring a seamless and safe/secure transaction that is designed to protect the integrity of your ticket as a buyer or seller.
How does the Exchange issue tickets?
When your request is filled, you get a new ticket delivered to you by our primary ticket issuer. All tickets purchased from the Exchange are newly issued and backed by us so you don’t have to worry about any issues at the gate.
Why are the prices sometimes higher than face value on the Fan-To-Fan Exchange?
There are often far more people trying to buy tickets than there are tickets available. When that is the case we sometimes have to pay over face value to people returning their tickets. Prices through Lyte’s Fan-To-Fan Exchange are always better than prices on unofficial resale sites and all tickets sold through the Exchange are 100% guaranteed.
When will I know if I have tickets on the Fan-To-Fan Exchange?
Wait time depends on availability. Hang in there! Lyte has been able to fill up to 98% of requests for other big events. Ticket returns pick up the most in the last month. That’s when the line really starts moving.
Why can’t I return my ticket before the ticket type I’m trying to return is sold out?
If there is no waitlist for tickets there are no other fans with whom to exchange. For now, you can sign up and we will notify you once your ticket type has sold out.
I have a question/issue with the Fan-To-Fan Exchange that is not answered here.